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Network Management
Network Management involves the administration, monitoring, and maintenance of an organization’s network infrastructure. It ensures seamless connectivity, optimal performance, and high availability of network resources. This includes configuring network devices, managing firewalls, troubleshooting network issues, and ensuring data security.
Server Management
Server Management focuses on the effective operation and maintenance of servers within an IT environment. This includes tasks such as server configuration, monitoring server performance, performing regular backups, patch management, and ensuring server security. It aims to optimize server uptime, protect critical data, and deliver consistent services.
Hardware Management
Hardware Management oversees the lifecycle of physical IT assets, including procurement, installation, configuration, maintenance, and disposal of hardware such as computers, servers, routers, and storage devices. This ensures that hardware operates efficiently, meets business requirements, and is upgraded or replaced as needed to avoid obsolescence.
End User Management
End User Management focuses on providing IT support and resources to employees or users. It includes setting up user accounts, managing access permissions, troubleshooting technical issues, training users, and ensuring that their IT needs are met. The goal is to enhance productivity and ensure a seamless user experience.
SLA Based Managed Services
SLA-Based Managed Services are IT support services provided under a Service Level Agreement (SLA), which defines specific performance metrics, response times, and resolution times. These services ensure predictable and reliable support, tailored to meet the agreed-upon service standards and business needs.
IT Facility Managed Services
IT Facility Managed Services involve outsourcing the management and operation of IT infrastructure facilities, such as data centers, server rooms, and IT equipment. This includes maintenance, monitoring, energy efficiency, security, and compliance management. The aim is to optimize facility performance while reducing operational costs and risks.